Managing the Funeral Process ( 2 days)

This module is a much deeper look into the many procedures behind the scenes of a funeral and builds on the foundation of our Funeral Arranger’s course. It provides the detail of processing a family’s requirements in order to create exactly the funeral they want on the day.

The course covers the procedures necessary to bring a funeral to fruition, from first contact with the family to sending out the final invoice and collecting payment. There are many aspects to a funeral. You are given detail covering a comprehensive list of eventualities and choices.

Supporting your work with robust business practises, lends confidence and efficiency to a whole host of decisions which much be made within a very short time frame.

On the course you will be provided with information and given activities which engage and embed the learning.  You will have a comprehensive manual to take away and refer back to.

This 2 day course will cover:

The procedures when someone dies

The role of the coroner and associated authorities

Office procedures and staffing

Liaising with other departments

Forms and paperwork

Flowers, Death Notices, Music

Making bookings and arrangements

Liaising with families

Burial and Cremation regulations

Paying for the funeral (Social Fund and Bereavement Benefits)

Pricing and invoicing

Donation administration

After the funeral

Memorials

Completing the relationship with the family

Support services

Repatriation from abroad

Green Fuse Training      01803 840779